Welcome to the Disney Sales FAQ page! We’re here to help you with any questions about our magical costumes, delivery, payments, and more. Based on our analysis of your needs as Halloween enthusiasts, families, and costume lovers, we’ve compiled this guide to ensure a seamless experience. If you don’t find your answer here, feel free to contact us at [email protected].
Product Questions
1. What types of costumes do you offer?
We have a wide range of costumes for all ages and occasions, including Adults Costumes, Boys Costumes, Girls Costumes, Plus Size Costumes, Couple Costumes, and accessories like Belts, Ties, Wigs, and Props. Our products are designed for Halloween parties, family gatherings, and trick-or-treating fun!
2. Are your costumes high-quality and authentic?
Yes! At Disney Sales, we pride ourselves on offering high-quality, durable costumes that bring magic to life. Our items are sourced to ensure they meet our standards for creativity and inclusivity, perfect for creating unforgettable memories.
3. Do you have costumes for toddlers and teens?
Absolutely! We offer Toddler Boys, Toddler Girls, and Teens Costumes, so everyone in the family can join in the Halloween fun. Browse our collections to find the perfect fit for your little ones and teenagers.
Delivery and Shipping
4. Where do you ship to?
We ship globally, excluding Asia and some remote areas. Whether you’re in Canada, the US, Europe, or other regions, we’ve got you covered with reliable delivery options.
5. What are your shipping options and times?
We offer two main methods: Standard Shipping with DHL or FedEx for $12.95 (delivery in 10-15 days after shipping) and Free Shipping with EMS for orders over $50 (delivery in 15-25 days). Orders are processed within 1-2 business days after payment confirmation.
6. How can I track my order?
Once your order ships, we’ll send you a tracking number via email. Use it to monitor your package’s progress with the carrier (DHL, FedEx, or EMS).
7. What if I need my costume urgently for Halloween?
We recommend ordering at least 3-4 weeks in advance to avoid delays, especially during the busy Halloween season. Choose Standard Shipping for faster delivery.
Payments and Accounts
8. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
9. Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is safe and secure. Your privacy is important to us.
10. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience next time.
Returns and Refunds
11. What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If you’re not satisfied, contact us at [email protected] to initiate a return. Note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
12. How do I return an item?
Email our customer service team with your order details and reason for return. We’ll provide instructions and a return address. Once we receive the item, we’ll process your refund or exchange.
13. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item. The time may vary based on your payment method.
General Questions
14. How can I contact customer service?
Reach us at [email protected] for any queries. We’re based at 842 Sheppard Ave, Toronto, CA M1S 1T4, and we’re happy to help!
15. Do you offer discounts or promotions?
Yes! Keep an eye on our website for seasonal promotions, and enjoy free shipping on orders over $50. Join our community for updates on deals and new products.
Thank you for choosing Disney Sales for your costume needs! We’re dedicated to making your Halloween magical and stress-free. Happy costuming!